Toxic Client
by Garrett Sutton, Esq
Description
If you’re in business long enough, you’ll learn an important truth: not every client is a good client. Some are truly toxic and breed negativity, lower moral and drain our coffers. But Garrett Sutton’s book “Toxic Client: Knowing and Avoiding Problem Clients” will teach you how to:
- Engage in Active Listening to Spot Potential Trouble
- Deal with Angry & Lying Clients
- Dismiss & Avoid Toxic Clients
- Identify Freeloaders & Feegoaders
- How to Use Collection Agencies, Mechanics’ Liens and Small Claims Courts
