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Toxic Client

by Garrett Sutton, Esq


If you’re in business long enough, you’ll learn an important truth: not every client is a good client. Some are truly toxic and breed negativity, lower moral and drain our coffers. But Garrett Sutton’s book “Toxic Client: Knowing and Avoiding Problem Clients” will teach you how to:

  • Engage in Active Listening to Spot Potential Trouble
  • Deal with Angry & Lying Clients
  • Dismiss & Avoid Toxic Clients
  • Identify Freeloaders & Feegoaders
  • How to Use Collection Agencies, Mechanics’ Liens and Small Claims Courts
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